Terms of Use

Effective Date: Aug. 15 2025
Last Updated: Jan. 20 2026

Purpose

This Terms of Use declaration, also known as Fair Use Policy, outlines acceptable use of the chat interface and associated features, including document uploads, and creating and assigning tasks to tax consultants and taxation professionals, to ensure a safe, respectful, and productive environment for all users.

Acceptable Use

Seeking assistance, information, or collaboration through chat.
Uploading documents for analysis, summarization, or productivity-related tasks.
Engaging in professional, educational, or personal development activities.
The only way for a CA to help the taxpayer with their questions, and any actions such as responding to the IT department notices, return rectification and correction support etc. is through tasks assigned on the platform. The Platform bears no responsibility whatsoever for any tasks or requests that users or CAs choose to undertake with each other outside the Platform environment.

Anonymous User

Can visit home page, navigate to the knowledge centre pages via links. Anonymous users, who are not logged in, may access a suite of complimentary tools:
Form 3CA JSON generator with a user-friendly interface
ITR-1 Tax calculator
ITR-4 Tax calculator
Savings and FD/RD interest calculator
Income tax calendar
CA Tax audit checklist
Contact website admin for any information related to creating account, login and other such details.

Logged-in User: Taxpayer

Can visit home page and navigate to the knowledge centre pages via links.
Contact website admin for any information related to creating account, login and other such details.
Can chat with a CA. However, whether the CA charges a fee for the chat session is entirely up to the CA. The platform doesn’t interfere with the decision of the CA in this case of chat sessions.
Can assign tasks related to support needed from the CAs and assign the tasks to their preferred CAs.

Logged-in User: CA

Can visit home page and navigate to the knowledge centre pages via links.
Contact website admin for any information related to creating account, login and other such details.
Can chat with a user. However, whether they charge a fee for the chat session is entirely up to them. The platform doesn’t interfere with the decision of the CA in the matter of chat sessions because it is commensurate with protecting the privacy of the CAs (service providers).
Can work on tasks related to taxation support users need and get paid for those tasks. The platform charges only 10% for each completed task. The rest (90%) is paid to the CA within 5 (five) working days. A CA may not take/ask/request/solicit payment from the user directly. Doing this can result in warnings, penalties or even temporary or permanent loss of access to the platform.

Prohibited Use

Uploading, sharing, or requesting illegal, offensive, or harmful content.
Violating intellectual property rights by uploading copyrighted materials without permission.
Engaging in harassment, hate speech, or discriminatory behavior with other users, especially in chat sessions on the website as well as plugins like tawk.to, is strictly prohibited. Doing so may result in warnings, suspension, or termination of access. Please use feedback/contact link below to send an email to website/platform administrator if you face harassment, hate speech, or discriminatory behaviour from another user.
Attempting to exploit, reverse-engineer, or misuse the system.
Uploading sensitive personal data unless explicitly permitted and protected by applicable data policies.

Intellectual Property

Users retain ownership of their original content.
Documents that you upload during chat/audio/video sessions are not stored by the platform. Please request the recipients to store a copy of the document for their reference. You should also store these documents on your computer for your own reference.
Documents uploaded during task execution and management via the task details interface are securely stored in the database, ensuring ongoing access for both the task assignor and assignee.
Additionally, documents uploaded through the user management interface by an organization's administrator are accessible to the relevant user.
The platform does not claim ownership over user-uploaded content or outputs generated from it.

Privacy and Data Security

Users are encouraged to avoid sharing personally identifiable information unless necessary and protected by appropriate safeguards.

Monitoring and Enforcement

The platform may monitor usage to ensure compliance with this policy.
Violations may result in warnings, suspension, or termination of access.
Serious violations may be reported to appropriate authorities.

Changes to this Terms of Use Policy

This policy may be updated periodically. Users will be notified of significant changes and are responsible for reviewing the updated terms.

Get In Touch

Please reach out to us for a thorough assessment of your taxation, tax audit, and overall financial requirements. If you have encountered inadequate service from previous providers, our expertise offers a reliable solution.

✉️ info@taxhelponline.in

📞 +91-9764927020

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM IST
Weekend Work by appointment