Introduction

This Privacy Policy explains how our tax help website ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you use our platform to chat or video call with chartered accountants (CAs), and assign tasks to CAs. By using our website, you agree to the terms outlined in this policy.

Information we collect

• Personal Information: When you register or use our services, we may collect personal information such as your name, email address, contact number, and payment details.
• Communication Data: We collect information from chats, video calls, and messages exchanged with CAs on our platform.
• Task Assignment Data: Details of tasks assigned to CAs, including descriptions, deadlines.
• Usage Data:Information about how you interact with our website, including device information, IP address, browser type, and access times.
• Storage of Documents during chat sessions: Maintaining and storing the documents submitted to the CAs using chat sessions is the joint responsibility of CAs and taxpayers.

How We Use Your Information

• To facilitate communication and collaboration between users and CAs, including chat and video call features.
• To manage and track tasks assigned to CAs.
• To provide access to curated tax documents and content.
• To improve website functionality, user experience, and security.
• To comply with applicable laws and regulations.
• To send you updates, notifications, and relevant information about your account or services.

Disclosure of Information

• With Chartered Accountants:Your information may be shared with CAs to enable service delivery, task management, and communication.
• Service Providers:We may share your information with trusted service providers who assist us in operating our website and delivering services, subject to confidentiality agreements.
• Legal Requirements:We may disclose your information if required by law, regulation, or legal process.

Data Security

• We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no online platform can guarantee absolute security. Your Rights and Choices
• You have the right to access, update, or delete your personal information by contacting us.
• You may opt out of receiving non-essential communications from us.
• You can request information about how your data is used and shared.

Minor or Children's Privacy

• Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the updated policy on our website and updating the effective date.