Platform Overview

We provide a digital marketplace where:

• Buyers can browse, book, and pay for tax-related services.
• Sellers (e.g., Chartered Accountants) can list offerings and receive payments.

Account Registration

• Users must register with accurate, complete information.
• Sellers must verify professional credentials.
• Users are responsible for safeguarding login credentials.

Service Booking & Payments

• Buyers book services via the platform.
• Payments are processed securely through third-party gateways.
• Sellers receive payouts after platform commission deduction.
• Refunds and cancellations follow our Refunds and Cancellations.

Subscription Coverage

• Subscription Coverage
  • Your subscription offers a comprehensive set of features designed to provide flexibility and support as per your requirements.
• Task Creation and Assignment
  • You are entitled to spawn an unlimited number of tasks and allocate them to the service providers according to your specific needs and as per the availability of the service providers a.
  • Payment is required only for tasks that are started by the CA/taxation professional and transitioned to 'In Progress' status.
  • If you encounter issues or disputes regarding task completion or payment, you may raise your concerns by contacting customer support via email or chat.
• AI Assistant Availability
  • The integrated AI assistant is currently in its beta phase and is offered free of charge for a limited period.
  • You are encouraged to use the assistant for taxation-related questions during this period.
• Service Provider Sessions
  • You are permitted to have an unlimited number of sessions with your chosen service provider.
  • Engagement in chat sessions is at the discretion of the service provider, who manages their time per task.

Commission & Fees

• Sellers are charged a commission on each successful transaction conducted through the platform. Buyers, on the other hand, are not required to pay any additional transaction fees. They simply pay the pre-determined amount agreed upon for the task assigned to the service provider. All other aspects of the transaction are managed seamlessly by the platform.
• Rates are visible in the Seller dashboard and may vary.
• Sellers are responsible for applicable taxes on earnings.

Seller Responsibilities

• Provide accurate service descriptions and pricing.
• Deliver services professionally and legally.
• Respond promptly to Buyer queries and bookings.
• Maintain confidentiality and ethical standards.

Buyer Responsibilities

• Use the platform lawfully and respectfully.
• Provide accurate booking information.
• Honor service terms and professional boundaries.

Dispute Resolution

• We encourage amicable resolution between Buyers and Sellers.
• Our support team may assist in mediation but is not liable for outcomes.
• Legal disputes are governed by the laws of Maharashtra, India.

Platform Limitations

• We do not guarantee service quality or legality.
• We are not liable for errors or delays caused by Sellers.

Platform Uptime and Downtime

• While we use infrastructure that is scalable, there may be a downtime of a few minutes per month for maintenance and cleanup of infrastructural issues. We always strive to keep the downtime low. The current uptime may be 99%.
• Rest assured that your data is safe with us even during downtime. You can resume your task or activity once the site is up and running.

Changes to Terms

We may update these Terms periodically. Continued use implies acceptance of changes.

Disclaimer: We provide tax advisory or filing services through licensed tax professionals registered on this platform. The content presented on our platform is AI-generated, based on curated insights from qualified Chartered Accountants (CAs). While this content is designed to help users quickly understand key tax issues, it is intended for informational purposes only and should not be construed as professional advice. For personalized guidance, users are encouraged to consult a licensed tax professional (CA) registered on this platform.

Contact us

For questions or support, please contact:
📧 info@taxhelponline.in