🧾 Refund and Cancellation Policy
Eligibility for Refunds
- Refunds apply only to services/products explicitly marked as refundable at purchase.
- Requests must be submitted within 5 working days of the original transaction date. After 5 working days of original transaction date, refund may not be allowed.
- Service/product must not have been fully delivered, accessed, or consumed.
Task Payment Refund Policy
- Refunds for task payments are limited to the amount originally paid for the specific task. Under no circumstances will the refund exceed the task payment amount.
- To qualify for a refund, a claim must be submitted within five days following the completion of the relevant task or the corresponding task payment, whichever occurs later.
- If you wish to request a refund, you can do so by contacting customer support. Alternatively, you may submit your request through email or by using the chat interface.
Cancellation Terms
- Cancellations must be requested via email addressed to info@taxhelponline.in before the service start date or within the cooling-off period which is 5 working days.
Definition of working days
- Working days are defined as days on which there is no bank holiday, or a public holiday, or a weekly off (a Saturday and a Sunday) or any other hindrance to the normal working of our staff.
Non-Refundable Items
- Customized services, downloadable digital products, and one-time consultations are non-refundable.
- Services involving third-party integrations or licensing fees may be exempt from refunds.
Processing Timeline
- Approved refunds are processed within 5 business days to the original payment method.
- A confirmation email will be sent once the refund is initiated.
Disputes and Exceptions
- For billing errors, contact us within 5 days of the transaction.
- Exceptions may be granted for technical failures, duplicate charges, or service non-delivery.