This Privacy Policy explains how our tax help website ("we," "us," or "our") collects, uses,
discloses, and
safeguards your personal information when you use our platform to chat or video call with chartered
accountants (CAs), and assign tasks to CAs. By using our website, you agree to the terms outlined in
this policy.
Information We Collect
Personal Information: When you register or use our services, we may collect personal
information
such
as
your name, email address, contact number, and payment details.
Communication Data: We collect information from chats, video calls, and messages
exchanged with
CAs on
our
platform.
Task Assignment Data: Details of tasks assigned to CAs, including descriptions,
deadlines.
Usage Data:Information about how you interact with our website, including device
information, IP
address,
browser type, and access times.
Storage of Documents:
Maintaining and storing the documents submitted to the CAs using chat sessions is the joint
responsibility of CAs and taxpayers. To keep the platform relatively simple and clean, we do
not store any documents on this platform. This feature may be added in the future if we get
enough number of requests from the users to add this feature.
How We Use Your Information
To facilitate communication and collaboration between users and CAs, including chat and
video call
features.
To manage and track tasks assigned to CAs.
To provide access to curated tax documents and content.
To improve website functionality, user experience, and security.
To comply with applicable laws and regulations.
To send you updates, notifications, and relevant information about your account or services.
Disclosure of Information
With Chartered Accountants:Your information may be shared with CAs to enable service
delivery,
task
management, and communication.
Service Providers:We may share your information with trusted service providers who
assist us in
operating
our website and delivering services, subject to confidentiality agreements.
Legal Requirements:We may disclose your information if required by law, regulation,
or legal
process.
Data Security
We implement reasonable security measures to protect your information from unauthorized access,
disclosure,
alteration, or destruction. However, no online platform can guarantee absolute security.
Your Rights and Choices
You have the right to access, update, or delete your personal information by contacting us.
You may opt out of receiving non-essential communications from us.
You can request information about how your data is used and shared.
Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal
information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes by
posting
the updated policy on our website and updating the effective date.
Contact us
If you have any questions or concerns about this Privacy Policy or our data practices, please
contact us